Whether it’s people or equipment you need supporting Rockford IT can help with our managed IT services, 24 hours a day and 365 days a year.
Service Desk Support
We deliver 12 (8am to 8pm) and 24 hour support to customers within Telford, Shropshire, the Midlands and nationwide. Wherever you are we are reachable by phone. 99% of our support is done remotely, by phone or through connecting to your PC’s, servers, firewalls and routers etc. over secure channels. Your organisations mobile devices can also be supported
We understand the need for flexibility too, so offer Holiday IT Support and Temporary IT Support for when your IT manager takes a deserved break or while you are recruiting for a replacement.
If you take Rockford IT’s monitoring service you can be sure that as soon as something is out of the normal we will be looking at your systems or equipment to ensure it is operating as it should do.
Should there be an issue we will be able to notify you before it causes an impact to your productivity. Alerts can be via SMS, email and phone. This is a service best suited to an organisation with its own IT team. For those that don’t, our Managed Support option is best.
Managed combines monitoring with support to offer organisations a complete proactive and reactive service:
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