At Rockford IT, a Shropshire IT services company, you come first. You’ll have heard other IT businesses say the same, so we have some testimonials from some of our customers to illustrate how we can be a good partner for you and your organisation. You are welcome to come and meet us and have a look around our Midlands data centres before you choose us. We understand that:
We take time to understand your needs and recommend the right solutions – whether you need a bespoke IT solutions expert, or someone to assist in providing off the shelf options to meet a set requirement. Our sales team is backed up by technical pre-sales. However complex or simple your need we will take the time to understand.
As a customer you are assigned to the projects team. From this point you will have the same point of contact until your project goes live and is handed to the Service Desk. At this point you will be given a dedicated Account Manager who will keep in regular contact to assure that you are happy with the service you are getting.
We have SLAs in place to ensure we respond promptly to your requests. We are ISO 9001 and ISO 27001 certified, which ensure we maintain high levels of quality throughout the business.
So nor do we. We are available for support 24/7/365 and have 12 (8am-8pm) and 24 hour support options to suit your needs, ensuring our clients can access our experts at all times.
Our managed services are easily scalable for time of growth or retraction.
There are very few small IT companies with their own data centres. There are even fewer that are platinum partners with WatchGuard. We were on of the very first IT companies to gain ISO 27001 alongside ISO 9001 – standards we have now maintained since 2008.
Technology moves quickly so we need to as well. We partner with the best suppliers to makes sure that we are not only aware of the latest solutions and threats but we can deliver as well. Partners include Cisco, Cisco Meraki, Daisy Wholesale, Dell, Kaspersky, Microsoft, Mimecast, Mitel, The Email Laundry, Vasco, Virgin Media Business, VMWare and WatchGuard.
Don’t take our word for it though. Our suppliers and more importantly our customers have said some nice things about us… And we’ve some awards too!